Designation: Jr. Software Support
Experience: Freshers to 1 + Year
Location: Ahmedabad, Gujarat
No. of Job Vacancies: 2 Male Candidates
Job Types: Full-time, Permanent
CAMPUSDEAN, a leading school software provider, is currently searching for a skilled and highly communicative individual to join our team as a Software Support Specialist. With our ongoing expansion, we are seeking a dedicated IT Support Engineer who possesses both outstanding customer service abilities and a strong knowledge base of MS Office. With our professional focus, we are committed to maintaining the highest standards of service and creating a positive customer experience. If you are a motivated individual with a passion for technology and a talent for problem-solving, we invite you to join us at CAMPUSDEAN.
- Coordinating between the customer and the IT operation team.
- Provide technical telephone, written, onsite support, and remote sessions.
- Should be able to interact with developers.
- Handling client queries and technical support.
- Database maintenances.
- Good written and verbal communication.
- Have to do software installation and provide training to clients.
- Testing of new software and providing feedback for improvement.
- Build and promote strong and long-lasting relationships with clients.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Excellence in communication skills.
- Team management.
- Should be proficient in Microsoft Office and ERP software.
- Problem-resolution skills.
- Software training will be provided, but it will require good grasping power & explaining skills.
- Ready for an onsite visit.
Please send your resume via email to [email protected].